Frequently Asked Questions

We currently focus on smart bands, smartwatches, and smart audio products. The platform, features, product structure, and available configurations are evaluated according to each project's positioning.

Yes. Subject to project feasibility, we can customize colors, materials, branding, watch faces or notification sounds, charging cases, and packaging. The final scope is confirmed through the proposed solution and prototype.

Please provide the target users, sales regions, product format, core features, target cost, estimated quantity, and planned launch date so that we can define the requirements efficiently.

The timeline depends on feature complexity, material readiness, structural changes, testing, validation, and certification requirements. A reliable schedule can be prepared after the initial requirements and configuration are confirmed.

Our smart bands, smartwatches, and Bluetooth earbuds are generally compatible with Android and iOS devices. When connecting for the first time, enable Bluetooth and grant the companion app any required notification, location, and background permissions. Features such as notifications, data synchronization, and call controls may vary by product model, mobile operating system, and device settings. Please refer to the product manual and final configuration.

Please use the contact form to describe your preferred product category and project requirements. Information about specific platforms, specifications, prototypes, or project documents will be shared after discussion, according to the project stage and access permissions.

First make sure the band has sufficient power and is ready to pair, then try the following steps:

1. Turn your phone's Bluetooth off and on again, keep the band close to the phone, and move away from sources of strong interference.
2. Search for the device in the companion app for that model, and verify the product type, device name, or MAC address.
3. If the band was previously paired in the phone's Bluetooth settings or with another phone, delete the old pairing record and remove the previous binding first.
4. Restart both the phone and the band, then try again. If necessary, reset the device according to the product instructions.

Note:Pairing options and app screens may vary by product model and final software configuration.

1. Remove the device from both the companion app and Bluetooth settings on the original phone.
2. Turn off Bluetooth on the original phone to prevent the device from reconnecting automatically.
3. Enable Bluetooth and the required permissions on the new phone, then add the device through the companion app.
4. If binding still fails, restore the device to factory settings as instructed and try again.

Note:A factory reset may erase data that has not yet been synchronized. Check the data status before proceeding.

1. Keep the device closer to the phone and reduce obstruction from walls, the body, or metal objects.
2. Make sure both the band and phone have sufficient power and that Bluetooth on the phone is working reliably.
3. Allow the companion app to run in the background, and check battery-saving, background cleanup, and auto-start restrictions.
4. If disconnections continue, restart Bluetooth, the app, and the device, then bind the device again.

Note:Connection performance may vary with the phone model, system settings, wireless environment, and product configuration.

1. Check that the band is shown as connected in the companion app.
2. Open the app and pull down to refresh or start a manual synchronization, keeping the app in the foreground until it finishes.
3. Check the phone's network connection, Bluetooth, and app permissions.
4. If synchronization still fails, close and reopen the app or reconnect the device.

Note:Before removing the binding or restoring factory settings, note that unsynchronized data may be lost.

1. Enable the relevant message, SMS, and incoming-call notifications in the companion app.
2. Allow the app to access and send notifications in the phone settings, and grant the required Bluetooth permissions.
3. Make sure the band remains connected and that Do Not Disturb is disabled on both the phone and the device.
4. Check whether the system's battery-saving settings are preventing the app from running in the background. After adjusting the settings, reconnect the device.

Note:Supported notification types may vary by mobile operating system and app. Refer to the final project configuration.

Keep the device connected to the companion app, then open the device settings to find the language and watch-face options.

1. When Follow System is selected, the device will use the phone's system language where supported. Otherwise, it will normally use the default language in the product configuration.
2. After a specific language is selected, the device language will normally no longer change automatically with the phone's system language.
3. Built-in, downloadable, and custom watch-face options vary by model, display, and software configuration.

Note:Refer to the device menus and companion app for the specific model.

1. Wear the device securely above the wrist bone, with the sensor against the skin but not overly tight.
2. Clean the sensor and skin, and keep your arm still during measurement.
3. A loose fit, movement, low temperatures, sweat, hair, or tattoos may affect readings.
4. If a reading appears unusual, adjust the wearing position and measure again after a short interval.

Note:The data is intended only as a reference for everyday wellness trends and must not be used for medical diagnosis or treatment decisions.

1. High brightness, extended screen-on time, frequent notifications, continuous monitoring, and extensive activity tracking all increase power consumption.
2. Make sure the charging contacts are clean and dry, the device is positioned correctly, and the charging cable and power source are working.
3. Avoid charging in excessively cold or hot conditions. After charging, monitor whether power consumption returns to normal.
4. If the issue continues, record the usage settings and charging behavior for further troubleshooting.

Note:Battery life and charging performance depend on the battery, enabled features, usage frequency, and environment. Refer to the specific product and prototype test results.

Protection levels differ by model. Check the relevant product instructions and final configuration before use.

1. If the device, strap, or charging contacts become wet, dry them promptly and wait until they are completely dry before charging.
2. Avoid hot showers, saunas, steam, high-pressure water, and diving beyond the conditions stated in the product instructions.
3. After contact with seawater, pool water, or cleaning products, clean and dry the device as instructed.

Note:This website does not make a single water-resistance claim for all models. Actual protection is subject to the confirmed product documentation.

1. Check the charging contacts and power connection, charge the device for a while, and then try turning it on again.
2. Follow the instructions for the specific model to restart it using the button or screen controls.
3. If the device menu is accessible, synchronize the data before considering a factory reset.
4. After resetting, delete the old pairing record from the phone and bind the device again.

Note:Button combinations and reset options vary by model. A factory reset will erase data stored on the device.

1. Make sure the earbuds and charging case have power, and remove the insulating film from the charging contacts on a new unit.
2. Place both earbuds back in the case, reopen it, and enter pairing mode as described in the product instructions.
3. Turn the phone's Bluetooth off and on again, delete any old device record with the same name, and search again.
4. Select the device name that matches the product model and avoid connecting to another nearby pair of similar earbuds.

Note:Pairing buttons, touch controls, and color-display menus vary by product design and firmware configuration.

1. Make sure both earbuds have power, the charging contacts are clean, and each earbud charges normally when placed in the case.
2. Delete the old pairing record from the phone, place both earbuds in the case together, and then remove them again.
3. Reset or re-pair the two earbuds as instructed, then reconnect them to the phone.
4. Check that the phone's left/right audio balance is centered.

Note:If one earbud still will not charge or connect, inspect the charging contacts on both the earbud and the case.

1. Keep the earbuds closer to the playback device and reduce obstruction from walls, the body, or metal objects.
2. Temporarily turn off unnecessary nearby wireless devices to rule out interference.
3. Disconnect other devices and make sure the phone is not switching between multiple Bluetooth audio devices.
4. Restart Bluetooth and pair again. If necessary, select a supported connection or usage mode on the product.

Note:Connection stability and latency depend on the Bluetooth platform, playback device, app, environment, and final firmware.

1. Check the phone's media volume, in-app volume, and left/right audio balance.
2. Clean the sound outlets and mesh, removing any earwax, dust, or protective film that may block them.
3. For in-ear models, use correctly sized ear tips and make sure both earbuds are fitted properly.
4. Pair the earbuds again and test another audio source to determine whether the issue is caused by device settings, the source, or the earbuds.

Note:Use a soft, dry cleaning tool. Do not use sharp objects that could damage the acoustic components.

1. Make sure the earbuds are oriented correctly and that the microphone openings are not blocked by hair, clothing, or dirt.
2. Check the calling app's microphone permission and make sure call audio is routed to the Bluetooth earbuds.
3. In strong wind or sustained high noise, change position and keep the microphone as close to your mouth as the design allows.
4. Reconnect the earbuds and test with another calling app to determine whether the issue is related to software or the network.

Note:ENC and call quality depend on the microphone configuration, algorithms, fit, and environment.

1. First confirm that the model and final configuration support the feature and that the correct mode is selected.
2. For in-ear products, choose suitable ear tips that create a consistent seal. Open-ear products do not provide the same isolation as in-ear designs.
3. ANC is generally more noticeable with continuous ambient noise, and its effectiveness varies with the environment.
4. ENC mainly improves the voice received by the other person during a call; it is not the same as ANC heard by the wearer.

Note:Noise cancellation, transparency, and call performance are subject to the final configuration and prototype test results.

1. Keep the touch area and screen clean and dry, and touch the designated area fully with your fingertip.
2. Make sure the earbuds or case have sufficient power, then perform the tap, double-tap, press-and-hold, or swipe gesture as instructed.
3. Check whether screen lock, Do Not Disturb, or another mode is limiting interaction.
4. Place the earbuds back in the case and reopen it. Restart or reset the device if necessary.

Note:Touch gestures, screen menus, and customizable features vary by model and firmware.

1. Remove any protective film, dust, or debris from the charging contacts on the earbuds and case.
2. Place each earbud in the correct slot, make sure it seats magnetically, and check for normal charging feedback.
3. Try another charging cable, compatible power port, or power source.
4. If the case has been empty for a long time, charge the case first and then test earbud charging.

Note:The color display, battery percentage, or indicator lights provide status information only; confirm charging based on the device's actual behavior.

1. High volume, ANC, transparency mode, long calls, and frequent color-display use all increase power consumption.
2. A congested wireless environment, frequent reconnection, low temperatures, and battery age may also reduce runtime.
3. Fully charge both earbuds and the case, then monitor their runtime under the same settings.
4. If the difference in power consumption between the earbuds remains significant, pair them again and inspect the charging contacts.

Note:Battery-life figures vary with the chipset, battery, feature configuration, volume, and environment. Final figures are subject to prototype testing.

1. Choose suitable ear tips for in-ear products. Adjust semi-in-ear and open-ear products to a stable position without noticeable pressure.
2. Take breaks during extended use. If discomfort continues, stop using the product and check its size or fit.
3. Disconnect charging before cleaning the earbuds, ear tips, sound outlets, and charging contacts with a soft, dry cloth.
4. Do not use corrosive cleaners, sharp tools, or washing methods not permitted by the product instructions.

Note:Everyday protection varies by model and final product structure. Follow the product instructions for cleaning and use.